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Item Support Policy We strictly follow Envato item support policy https://themeforest.net/page/item_support_policy you can find what's not included in the support there 

Send love to our product Hope you have liked our product. Our engineering & technical support team puts great effort to create the best product in the market with continuous effort to improve it each day for our users. We will really appreciate ...

Can I get a Refund? Unfortunately, we don't provide Refund except if you can have a detailed discussion with the support team and you can prove to them there is a bug that is stopping you from releasing or using our product. In order to consider ...