Unfortunately, we don't provide Refund except if you can have a detailed discussion with the support team and you can prove to them there is a bug that is stopping you from releasing or using our product. In order to consider for refund, the feature needs to be available in our product and there needs to be a genuine bug with valid proof that the bug is available. This is the only case which we may consider for a refund but it's very rare as most of the features you will use is very stable for years now and lots of users are using them on regular basis. Also, any issue or bug that is only not working for your case but working on our site and other user's sites is not considered for a refund. A third-party plugin or theme conflict is also not considered for a refund.